507-847-3520 or 800-321-3520
Fax: 507-728-8366
77100 US Highway 71
PO Box 69
Jackson, MN 56143-0069
info@federatedrea.coop
FAQs
What if I am unable to pay?
At times, paying the entire electric bill becomes a problem for some members. Federated wants to work with these members to resolve their past due account. The most important item is to contact your cooperative about the situation and all possible efforts will be made to help solve the problem.
Settling a delinquent account
Although more than 90 percent of our members maintain excellent payment records, delinquent bills do become a problem for some individuals or businesses.
Federated Rural Electric wants to work with these members to resolve their past due account. It is important to know our policies regarding disconnection and reconnection of service due to delinquent accounts, NSF checks and broken payment agreements. If you have questions, please contact our Collections Department at (507) 847-3520, (507) 728-8366 or 1-800-321-3520.
Past due notice
Three working days following the due date listed on the bill, a past due notice is mailed to all accounts that have not paid their electric bill. This notice is intended to be a reminder that the electric bill is past due.
Disconnect notice
Two weeks after the due date, a disconnect notice is mailed to all accounts that have not paid their electric bill. This notice informs the member of the amount past due and the date when the service may be disconnected if no action is taken to pay the bill.
Should you receive this notice, you are urged to take one of the two steps listed below.
- Remit full payment of your bill before the disconnection date stated on the notice.
- Contact our Collections Department immediately if you are unable to pay your bill in full before the disconnection date stated on the notice.
Failure to remit full payment, or failure to contact our Collections Department by the disconnection date stated on the notice, will result in disconnection.
Deposit policy
In order to minimize the risk of losses from unpaid electric bills, Federated Rural Electric will assess a deposit as a condition of receiving service. The security deposit will be the greater amount - either $100 or one month's electric charge according to the location's past history. This deposit will be waived if the consumer provides an acceptable credit letter from their previous electric supplier or an acceptable Federated credit history if the member is or was a Federated Customer. The security deposit is refunded with interest after 12 months if the consumer's credit rating is acceptable.
Moving?
Call Federated Rural Electric at least one week before the date of your move; let us know the final date that you are responsible for the electric bill. A forwarding address is also required so your final bill and future capital credits can be mailed to you. You will be asked to read your meter on the last day you are responsible for the bill.
Going on vacation
Due to billing and meter reading requirements, Federated requests that all members who will be gone for one month or more contact the office. At this time you may be set up as a vacation billing member, allowing you to make other arrangements until you return. Failure to notify the office may result in penalties being applied to your bill.
Adding electric load
The system bringing electricity to you is sized as close to the load at the site as possible for efficiency reasons. Please contact Federated if you make any major additions or deletions to the electric equipment you routinely use, such as corn dryers or confinement buildings. Failure to do so may result in a power outage at your location or a delay in surveying your new load.